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Booking.com complaint: overpriced, unworthy of renting, impolite attitude of owner

Open 105 views Hotels / Motels

Filed 12 Jul 2022 by Anne

Sir I contacted booking.com regarding my experience in one of your studios. Here is the review I wrote: very poor 3,0

Pros it was a studio, coffee and sugar were present

The studio is located in a building that is being renovated and located on the 3rd floor (62 steps) without an elevator, the interior finishing was incomplete. Because of the work on the first and second floors it was very dusty. Upon arrival, there was no room to hang clothes. There was a sofa with a very hard mattress, the curtains were not wide enough to darken the room, there was no reading lamp, there was 1 roll of toilet paper and it was insufficiently cleaned when i arrived. After my insistence, additional toilet paper, 7 hangers and a hanging rack were brought. The day of my departure at 9:50 (check-out was at 10am) someone starting banging on the door to get me to leave. I have found this banging unheard of. In the hallway there was a closet ready which might be placed in the studio after my departure. It is unheard that booking does not check this and customers like me pay a charge of 985€ for 7 nights so 140€ per night. Currently I stay at Motel one in front of the Chopin museum in Warsaw for 68€. Victoria Appartments III was a very disappointing experience. I therefore expect a financial compensation of 70€ per night and hope that booking will do the necessary to allow me this compensation. I refilled the coffee. I insist this studio was over-priced and not in a condition worthy to rent. I therefore insist to obtain financial compensation. Regards. Anne Leemans

Booking.com complaint: overpriced, unworthy of renting, impolite attitude of owner
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