Booking.com complaint: Luggage refund

Name: Luggage refund
Item: Booking.com
Rating: 1
Author: Anca-Maria

Open 21 Jan 2023 117 views Hotels / Motels

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Filed 21 Jan 2023 by Anca-Maria

Hi,
I bought a ticket from London to Sibiu 20 kg luggage included (£44 for luggage)
But at the airport I paid £60 for luggage cuz booking didn’t pay Wizz air for my luggage.
After contacting Booking I got only £44 instead £60 !
Receipt attached.
Thank you.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

Booking.com complaint: Luggage refund — Photo Anca-Maria uploaded with this complaint

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Case details

Status: Open
Company: Booking.com
Filed: 21 Jan 2023
Rating: 1/5
Desired resolution: Get a full refund extra.
Problem: Luggage fee only partly refunded
About: checked luggage
At stake: £60

Progress

Filed
Company notified
Company replied
Resolved

21 Jan 2023 Complaint filed and published
21 Jan 2023 Message from Bizzy: we notified Booking.com about this complaint.

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