Booking.com complaint: Flight change times Booking.com only refudn part of the flight

Customer Reference 40-325748968
PIN Code 3164

Attached all the emails received from Booking.com

This is the first time I booked through your system a flight but no the first time a fly with Air Canada, or a book a flight. I am in charge to book all the flights for my company and I know for a fact that when the air company changes your flights time and you ask for cancellation, it cancels all the flights and refunds the total amount.

Our flights were changed and the alternative flight that was offered was one day before we could fly, and hours before the wedding we were going would take place so we decided to cancel the reservation.

We never receive a notice that the flights were refunded so I checked my credit card and for my surprise only $680.70 dollars were credited, so we called to find out why.

We called on Friday January 20th several times to the help number 1 917 421 7240. At that moment we realize that Booking.com is a scam, no manager or responsible person to talk with, we were told that the flight back did not change and it was non refundable (It is not true because it was also changed), and that we have to call the airline. It is known when you book from a travel agency the airline has nothing to do. The agency is responsible.

I have used this company in the past for booking hotels. I learnt know that it is a scam that it is stealing me $ 585.00. I will find out were to present the complain, because companies like your does not deserve to operate, steeling money from working people.

Alejandra Corsiglia