Booking.com complaint: Hotel cancelled the booking but they won’t refund me
Filed 21 Mar 2023 by Aithne
I booked a hotel through Booking.com and paid full price through the platform. I received an email from Booking.com a month later that the hotel cancelled the booking and that the refund will come from the hotel. I tried to call the hotel numerous times but the phone has been disconnected. Now Booking.com is telling me that they are only an intermediary and are NOT responsible for the refund.
The reservation was made through Booking.com. I did not give my card details to the hotel. To me, Booking.com needs to give me the refund.
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