Booking.com complaint: Wrongfull charge
Filed 8 Jan 2024 by J
I have not recieved notifications from booking. Com regarding bookings to my property hence my property was double booked. When I canceled and informed the guest and informed booking. Com of the issue and lack of notice on bookings,they relocated the guest and are charge me the excess cHarge for the booking even though I was the one that was wronged due to lack of notification from booking. Com side. Now I have to pay extra cost due to their extranet mistakes
Totally unfair and unreasonable and they lack any compassion.
Booking. Com completeley absolve themselves from any responsibility of an error that occurred from their end
No help was given.
I could not even speak to a manager as none was available
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