Booking.com complaint: Booking.com Won’t Honour Flexible Tickets
Filed 16 Mar 2023 by Ralph
I purchased flights for early May 2023 with Flair Airlines through Booking.com on November 16th, 2022. At the time of booking, I purchased the Flexible Ticket option for the flights. This option allows for changes to be made up to 24 hours in advance of flights. I attempted to make the changes within weeks of making the booking, only to be told by GOTOGATE, who partner with Booking.com to provide support, that they didn’t have access to Flair Airlines’ booking systems at the time. I have called and emailed GOTOGATE multiple times since late 2022. Each time I spoke with them I was told they couldn’t currently access Flair’s system. They actually told me to purchase the flights again, and they would refund me the difference! DO NOT TRUST Booking.com!! Their customer service is greasy and shady!
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