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Booking.com complaint: Refund

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Filed 15 Mar 2023 by Thomas

Hello SirMam
I am Thomas Abraham, living near to Wembley.
I booked the tickets online from the website of Gotogate.com from Heathrow to India for Jan 25th, bt unfortunately, I have to postpone it to Feb 1st.
Due to certain circumstances, I had to cancel it. I cancelled it on 30th Jan. The agent told that as you are cancelling 2 days before, not much will be penalized.

I waited till Feb 14th. I made many calls to Go to gate team, however the only response I received was, it has been escalated. You will receive the refund soon. However nothing has been issued.

I checked the reviews 2 days before, and I found that, many people are waiting for their refund.

I will share the order number and other details with you.
The order number is LVOSWQ

The Number I call them for refund is 442039019061

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

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