Booking.com complaint: Wrong Address

I made a booking thro Bookings.com on the 5th August 2022. I printed off their ation booking, which showed the accommodation as 6 COUNTY SQUARE, HARROGATE. HG1 4AH . we duly arrived at that address at 3pm to find it was not a rental place. We rang the number provide on the booking ..44 1287 658171.. they tried to give us directions to another address but they were not sure where it was , they ended up saying you are close just look around. we asked a number of people to no avail. we gave up and made another booking through Booking .com as we thought we might struggle to find somewhere else as we had a dog with us. We paid £197.40 asked for our money to be returned…refused.. I have made a written complaint but no reply. I hold BOOKING.COM liable as we went to the address they had provided in good faith. I still have mt printed ation with the wrong address on it. they have even kept a £50 cleaning fee which obviously was not necessary.