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Booking.com complaint: Mistake of help center charged me

Open 95 views Hotels / Motels
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Filed 26 Jul 2022 by Juan

I had a flexible ticket and changed my flight. They told me I had to pay extra $330 for changing flight and airline, which I accepted because I’d be returning with my family. The change within the same airline was at no charge.
Some days later I got a call from them telling me that the Booking guy made a mistrales and that he wasn’t able to swap airlines. I said: “OK, give me the same airline option”, and they told me “OK, you’ll be charged extra”. I said no way, that’s your mistake. They just kept same position.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

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