Booking.com complaint: Ref Le Chateaux de luxe Hotel, Trevoux, France.

I have already made this complaint on the booking.com website, on 12th June 2022 but have received no reply. On 4th June 2022 I made a reservation on Booking.com ref MT221570353000010042909 for the same night at Le Chateaux de Luxe Hotel,Trevoux, France. The address was impossible to find. I telephoned the contact number. After a lengthy wait a woman answered and denied that I had a reservation. I speak fluent french and insisted that I did have a reservation. She checked her computer and grudgingly accepted that I did have a reservation. she gave me directions to the building and said she would meet me there. When we finally found it at around 7.30pm, it was locked up and there was noone in attendance. We waited 30 minutes and the I telephoned the contact number again. The same woman answered and refused to meet us. She gave us the access code and instructions how to unlock the buildind and our room which was on the second floor. When we got into the building the lift was not working. The woman told us to acces the room on a staircase made from what appeared to be scaffold planks. A total of 34 stairs in al up which we were told to struggle with our luggage unaided. The woman said that no staff were around to help and no food was available. She advised us to re lock the building and go to the village cafe for supper. she told us that on our return we should telephone her again to repeat the whole pantomime of unlocking and gaining access again. We left in disgust and found accommodation at a nearby motel. I require a refund of the full amount of £264.68 charged to my credit card on 6th June 2022