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Booking.com complaint: my reservation canceld and booking don’t allow me to speak to the manager

Open 104 views Hotels / Motels

Filed 28 Jul 2022 by Andrey

My name in Andrey Godkin, and I’m a COSTUMER
Booking canceled my reservation and since then I try to contact them. Their customer service isn’t any help, as they suggest ridiculous solutions. I spend several hours yesterday night to try and solve it with one of the representatives, and in the end, she told me she can not help and that she needs a manager’s approval. Today I called several times and spoke to Nur (she was arrogant and rude) and to Selma (she was unwilling to help and provided zero understanding, just sticking to the script).
I spent both time and money calling Booking.
They send me messages to call and ask for a manager, but their awful customer service just denies me the option to do so. They force me to spend more time explaining them over and over again the situation and force me to misery. There is no way I’m leaving this deal like that. I will use all my social connections to let people know what kind of service Booking provides when you need them.

Meanwhile, in the booking chat, they continue to avoid hearing me and continue to suggest me solutions to problems I didn’t ask to solve. My request is to speak to the manager, not something else!!!!

Meanwhile, I’ll take my time to write some posts about my great experience with Booking.com

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