Booking.com complaint: Shabby hotel and bed bugs
Filed 8 Aug 2022 by Lenka
Good evening,
I have paid GBP 72.00 and would require a full refund due to my recent experience with booking.com – room quality (smashed furniture, window safety feature) and bed bugs in the room. I first contacted Booking.com on 12th July and was advised within 5 days the situation would be resolved. I never received any refund or email back.
I requested an answer about How would they have felt experiencing a night like that at the hotel and being bit by parasites? I also suggested that this accommodation needs to be inspected relating to the pest control and health and safety standards.
Thank you
Kind regards
Lenka Fremerova
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