Booking.com complaint: Incompetent uncaring resolution phone operators
Filed 9 Aug 2022 by Rich
I recived my hotel ation on Friday August 4th, I checked as scheduled on August 6th and was told that booking.com had not sent a virtual CC and they could not check me in for that reason. I spoke to Booking.com person who said hat no money was charged to my CC and I should send them a screen shot of my bank statement. I have been standing trying to check in for 40 minutes. I called my CC and they had the charge from Booking.com and been charged on August 3rd. Person on phone did not care. I am not sending someone my bank information. Next person came in and had the exact same problem.
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