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Booking.com complaint: NO RESPONSE FROM RESIDENCE, EVEN THOUGH THERE IS AN OPTION TO CONACT THE RESIDENCE DIRECT

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Filed 3 May 2022 by GREGORY

MY BOOKING 3829769392 and paid in full
1) I COULD NOT BOOK A TAXI
2) I COULD NOT EXTEND MY STAY WITH 1 DAY

I have contacted Bano this morning by phone, the person on the other end does not have a clue what I am talking about and said the person in charge will be in the office in 2 hours and she whoever she is will reply to my email.
I have emailed 29042022 and 02052022 with no reply

PLEASE NOTE I NEED A TAXI FROM THE AIRPORT

Regards
Gregory

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

Booking.com complaint: NO RESPONSE FROM RESIDENCE, EVEN THOUGH THERE IS AN OPTION TO CONACT THE RESIDENCE DIRECT
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