Booking.com complaint: All over bad experience

on 23 February 2023 about Booking.com in category Hotels / Motels

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Booked and paid in full for a stay in Rome. The property cancelled. No refund given. The steps I have had to take to get a refund is absolutely ridiculous! Then to make a complaint or try to use the app, it was all technical issues so nothing could be lodged. I finally am able to talk to someone on the phone and all I get is ‘we apologise. Booking.com will investigate’
Not good enough!!

Suggested solution:

By giving me my money back resolving all the technical issues they seem to be having.

All over bad experience
All over bad experience
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