Booking.com complaint: Suspension of my Property

on 05 July 2022 about Booking.com in category Hotels / Motels

New complaint
Complaint pending
Complaint resolved
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My complaint:

I paid for invoice 1575003629 through a deposit into booking.com B.V. account 3339507007004 at Standard Chartered Bank Mall branch on the 19th June 2022. I sent proof of payment to booking.com on 20th June 2022. I sent 3 other messages atratching proof of payment and talked several officers about this since the invoice appeared as pending. I filed a complaint and was given ID 24-04788536615. However no positive support was given and today my property was suspended. This is despite that I paid the invoice.

Suggested solution:

They should trace the deposit and they will find it in their account. And I find this tendency of the officers to ignore disputes to be unfair. They should open my property immediately after they locate the deposit

Suspension of my Property
Suspension of my Property
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