Booking.com complaint: Refusing a refund
Filed 31 Jan 2022 by Holly
In October 2021, I booked a hotel for 2 nights called Icope Rooms. When I arrived at the address on the night if the reservation, I couldn’t find it anywhere. None of the locals had any clue what I was talking about when I asked them. I tried calling the owner of Icope Rooms several times but never got a reply. I also tried to call booking.com several times for advice but couldn’t get through. I ended up having to fund an alternative hotel by myself in an area I didn’t know at 11pm which ended up costing £150ish. When I asked booking.com for a refund for the fake hotel, they refused. I’ve been trying to dispute it and get the refund since October but they are still refusing to give it to me.
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