Booking.com complaint: Cancelled hotel booking
Filed 1 Mar 2023 by Tariq
I booked a trip to asiana hotel dubai from 20th Feb check in to 21 Feb. When i reached the reception the asiana hotel team informed me that they have cancelled the booking and send the cancellation to booking.com team which failed to inform me (please see below photo as proof of cancellation sent by the hotel to booking.com). Further, when I called up booking.com team they do not understanding the issue, they said I cancelled the booking so i wont be eligible for refund.
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