Booking.com complaint: Promised a refund an didn’t get it
Filed 27 Feb 2023 by Nas
Hi I booked via bookings.com an 6 hours before check in my father in law passed away I contacted bookings .com an they advised to speak with the property after speaking to the property the property was extremely rude na threatened to invade my privacy an the fact they they were going to text people around where I lived to see if my father in law had passed away and said he would not refund me i than spoke with bookings.com to change the date or name on the booking they said there was no need for this an they would get me the refund even if the property didn’t give the refund so not to go to the property as he was threatening but promised me the refund today I have spoke to them an they apolosgused and said I was told that in error an they could not refund
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