Booking.com complaint: Deceptive Posting and Sketchy Property Owners

After paying the full $335 for a single night stay at a private home, I am met with an unkept basement unit with garbage, used toiletries, and a used menstrual pad out in the open. After sending pictures and proof that I was at the property, I was still marked as a no-show and still paid full price when I should have, at the very least, had gotten the difference between the original price and the no-show charge. After about a week of messaging the owner, I receive no response. Another week and they take down their posting, so I can’t leave a review.

Over the next months I am left hanging by Booking.com on the status of this refund, only to be told that nothing could be done. I am disappointed to say that there is no true initiative from Booking.com for their customers to get the justice they deserve from these unreliable postings. It is also on their part that strict measures are not set in place when passing properties onto their site, as the images used in many postings are merely re-used to maintain a good face. It is not the client’s responsibility to leave a bad review to notify others of bad postings; it is on Booking.com to ensure that they’re postings are from a reliable property owner.