Booking.com complaint: Told my booking had failed.
Filed 27 Dec 2023 by Rachael
I paid online £265 to booking.com for a 2 night stay in Blackpool. I didn’t receive a ation email with regards to the booking so I contacted via email to ask for my ation email. I was told via email my booking had failed and I’d receive my money back in 7-15 days.
I then booked with a different company (a hotel we intend to stay at).
This morning I received an email from the place I’d booked with booking.com to say they where expecting us.
I was told this booking had failed by booking.com so now I have emailed them with regards to this for my refund as this is their mistake not mine.
Email and messages attached:
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