Booking.com complaint: No Refund
Filed 9 Aug 2021 by amy
My complaint is, we were unable to arrive at our hotel due to Spirit Airlines cancelling our flight on August 5th 2021 during their operations issues that cancelled hundreds of flights. I spent over 5 hours, and 12 phone calls, going back and forth with booking.com and the hotel over who could issue a refund. This was not as though we didn’t just show up, WE COULDN’T GET THERE. I have been transferred all over the place, and now just hung up on.
Basically taking money out of peoples pockets.
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