Booking.com complaint: Refund due to Covid
Filed 20 Jul 2022 by Amadou
I had a booking at Futurotel Malaga through booking.com and got covid, so to protect the others and informed them about the situation.
Ever since I’ve tried to get a refund about this exceptional situation and from there started a back and forth between the property and booking.com about who needs refund me. Both are rejecting the situation to the others and after multiples calls and promises to be called back, none of them got back to me.
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