My complaint:
I booked a Junior suite in Sheraton- Old SanJuan from 14th May to 22nd May
Confirmation Number 2531305296
It was supposed to be a sea view with a Balcony. They ed to me in the E-mail dated 8th May. When I called the call center, she said she can not see the 8th may e-mail. This is completely deceiving the customers and misleading them- Its a Fraud. I will complain it to the Federal Trade Commission of America. Then when I asked to speak to the supervisor, she just kept on hold. This happened on 15th of may at 9.40am Eastern standard time
Suggested solution:
The hotel gave me a street view junior suite, they said they got the booking for a street view junior suite.
This pure looting.
