Booking.com complaint: Refusing to refund my money
Filed 17 May 2022 by Yacine
I booked a car for $1012 from Booking.com, they deducted $1024 ten days before the pick-up date. When I went to pick up the car, the rental company refused to honor the booking and Booking.com refuse to refund me. I have tried to call them at the time of the incident with the rental company, but it was impossible to reach them. Initially they tried to find an excuse that I did not have my full documents at the time of the pick-up, when I prove to them that it was wrong, they asked me to show them evidence that I tried to call them, otherwise they won’t refund me. Basically, it is pure scamming.
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