Booking.com complaint: Never help with partner offer booking
Filed 15 Jul 2022 by Liza
I called booking.com customer service to request cancellation. But since non- refubdable they advice to call the property. The peoperty said to call the listed partner they can only change the date. I called the customer service of partner they advise booking. Com must send an email about my request to change the date. Once they do it the partner will email the property of the request and the property will then change the date once they receive the email from the partner: but booking.com refuse to email the partner company of my request.
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