While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 12, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Booking.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 70 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Innuit on 16 June 2023 about Booking.com.
Today, my wife with two daughters reserved apartment in Edinburgh. After 20 mins after reservation my girls came to property and found super dirty slums nothing similar to advertised property. They left immediately. After my call to booking.com call center... Read more
Complaint from Ju.me on 07 June 2023 about Booking.com.
Booked apartment with all private facilities and have booking ation to . Was given a room in a shared house with owner and various other mainly males . Being a 63 solo traveler I felt quite intimidated. Booking.com agreed... Read more
Complaint from Kingvis on 06 June 2023 about Booking.com.
To whom who can help me: I booked a vacation package on booking.com for May 20 to May 25, 2023. Package includes 2 round-trip flight tickets and a few nights of hotel. On May 20, 2023, after I checked in at the... Read more
Complaint from Maiana Guma on 30 May 2023 about Booking.com.
I booked my flight with booking.com on 27 May 2023 on FlyOne from Chisinau KIV to London Luton. When I got truth end of booking the website was showing me that this flight is unavailable, it suppose to be £170.... Read more
Complaint from Steve92 on 24 May 2023 about Booking.com.
We booked a hotel room in York for two nights through Booking.com. This was paid for by credit card on the 5/11/22. When we received the credit card statement in December we found a charge which we did not recognise... Read more
Complaint from Moustafa-A on 18 May 2023 about Booking.com.
My issue with booking is about a reservation to a hotel in Paris called Hotel Du Roi Rene I made booking for 5 nights at this hotel 1st day that lady took 90 minutes to check me in , she called booking.com... Read more
Complaint from Asrowe4@gmail.com on 16 May 2023 about Booking.com.
We had to cancel a flight last summer, due to a family emergency; and thankfully we did because our family member passed away. When I canceled, booking.com politely explained not to worry, we had open tickets that we could use... Read more
Complaint from Nikido2005 on 15 May 2023 about Booking.com.
We purchased air tickets on March 16,2023. We supposed to fly on April 16,2023. (Reference Number 40-347884819, pin 1254) Our state was under state of emergency for flooding and they closed the airport for several days. We called Booking.com and... Read more
Complaint from Raine00 on 14 May 2023 about Booking.com.
I am filing a formal complaint regarding an incident that occurred while using a certain booking website. I made a mistake during the booking process and accidentally selected the option to pay in advance rather than pay at the property.... Read more
Complaint from jessicaxu on 12 May 2023 about Booking.com.
My name is Dan, and my husband and I experienced fraud from the hotel during our stay. We booked a room called Apartmentol Monterejas22 through booking.com, The reservation was for one night, from April 28th to April 29th, with... Read more
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