Booking.com complaint: Made more than 6 calls for my flight refunds. Keep saying it’s processed and deposited within 3 business days

To whom who can help me:
I booked a vacation package on booking.com for May 20 to May 25, 2023. Package includes 2 round-trip flight tickets and a few nights of hotel.

On May 20, 2023, after I checked in at the airport, I was noticed by the airlines that my flight was cancelled and I was qualified for the flight refund for my round-trip tickets. (I already 1 night of hotel due to this cancellation cuz I was not able to make it to the hotel first night) Since my reservation was with booking.com, airlines suggested me to go back to booking.com to start the refund process. I immediately made calls to booking customer service to inform the situation and they processed the airlines refund for me, with a ed amount. Booking also sent me an email on May 21 – Since your cancellation qualified for a refund, your airline will post the refund to the original credit card used to purchase your ticket.

Up until June 5, 2023, I have not received my flight refund and my bank didn’t see it posted in the system. So I called in maybe the 6th time to booking to inquiry about the refund status, I got transferred to different call specialists however they told me different stories. One of them was saying my refund got cancelled, one of them was saying airlines didn’t send them the check, one of them was saying it’s due to the accounting team processing error.. what a chaos! Finally I got a ation from a supervisor, telling me the refund has been processed, but there’s an accounting issue, they needed to with accounting to send the refund.

I would like to have them handle the flight refund first, then I will have to look into the solution of losing 1 night of hotel due to the flight cancellation.

Booking case IDs: 674994607 and 699464807

I am so upset and tired about this process and number of times I called but got no clear answer.

I kindly need some help to get it resolved. Many thanks!