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Booking.com complaint: Unable to get a refund

Open 108 views Hotels / Motels
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Filed 24 May 2023 by Steven

We booked a hotel room in York for two nights through Booking.com. This was paid for by credit card on the 5/11/22. When we received the credit card statement in December we found a charge which we did not recognise and raised it as fraud, the credit card company duly refunded us whilst investigating. In January they informed me that it was for my hotel room in York and paid the money back to Booking.com. Upon our arrival at the hotel on the 31/23 I found that there was no reservation for me and had to book again.
Once we returned home I contacted Booking.com and have since sent over 30 emails, several phone calls and have sent them the original documents by post but they claim to not have received them – I am just getting nowhere with them.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

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