While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 74 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from shimonkr on 11 July 2023 about Booking.com.
Dear Sir, Let me introduce myself, my name is Shimon Krengel. I am the head of the family,and the main reason for the family trip (70th birthday) that almost broke down due to the unsuccessful opening data. We are a big... Read more
Complaint from Aggytafi on 05 July 2023 about Booking.com.
I booked this place in January 2023 and due to a family emergency l requested to change the dates. l paid a deposit of USD316 PLUS bank charges of USD30, total USD346. This all happened in March 2023. Initial travel... Read more
Complaint from Phaphama on 04 July 2023 about Booking.com.
Hi I have been trying to get a reversal done to my bank account. There were 2 amounts that were deducted from my account 27/06/2023: • Amount: R3007,52 • Reference: BKGHotel at Booki • ... Read more
Complaint from Saldonsally on 29 June 2023 about Booking.com.
I ask them to name correction and they ask me to pay for changing, I paid them. I called them about result and they say it will done within 24hr or 48hr. No result shows. When I call them again... Read more
Complaint from DDaniel on 26 June 2023 about Booking.com.
I made a reservation, then tried to cancel it. I first called the hotel to see if they would charge me if I canceled the reservation, and the hotel staff answered, of course not. So, I tried to cancel my... Read more
Complaint from Drlmay on 23 June 2023 about Booking.com.
Would not refund when I cancelled 2 weeks in advance for medical reasons Read more
Complaint from Vgallagher41 on 22 June 2023 about Booking.com.
I reserved a hotel room in Jackson, MS via booking.com. When I arrived at the hotel, they had no power and did not anticipate having power restored for several more days. However, the money was already taken from... Read more
Complaint from Gabor Laszlo on 20 June 2023 about Booking.com.
We rented a car in advance, we payed. Arriving there it has turned out that we are not able to manage it because they asked a deposit of 2600 euros. What is incredible! On the contract was 1500 euros. We had... Read more
Complaint from HSEQUARE on 19 June 2023 about Booking.com.
I have booked 3 bed room flat in Barcelona. First issue we arrived on time 3 pm and the flat was not clean and cleaning was still going on. 2nd which is more important 2 rooms out of free has large... Read more
Complaint from Innuit on 16 June 2023 about Booking.com.
Today, my wife with two daughters reserved apartment in Edinburgh. After 20 mins after reservation my girls came to property and found super dirty slums nothing similar to advertised property. They left immediately. After my call to booking.com call center... Read more
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