Booking.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -57% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Booking.com complaint process

Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Booking.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Booking.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Booking.com complaints chart

We have received 81 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.

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Booking.com complaint statistics

Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

326
Total complaints
325
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 327 ratings

How to contact the customer service of Booking.com?

Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-850-3958
Contact form:

You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Booking.com reviews: (326)

Authentic experiences shared by our community for your benefit.

Taking time to get refund for the air tickets

Complaint from Kyi on 26 August 2023 about Booking.com.

I booked 2 air tickets for my parents with booking.com on 15 of July 2023 and using my master card. I received ation emails from booking.com for the trip and the trip is on 16 of July 2023. On 16th... Read more

Comments: 0
Rating:

misrepresentation of apartment

Complaint from funwalk80 on 25 August 2023 about Booking.com.

We booked a week in this apartment on the strength of photgraphs and reviews which were superb On arrival we had to climb 6 small but very steep flights of stairs(no mention on booking . com) and the apartment ... Read more

Comments: 0
Rating:

can't take our money back

Complaint from marius filip on 15 August 2023 about Booking.com.

hi, i had a reservation through booking.com and paid it integrally. when we get at the accommodation, the place was very dirty all over the place, i have photos to provide. i have contacted the host and... Read more

Comments: 0
Rating:

Shoddy customer service

Complaint from Sunshine 7 on 09 August 2023 about Booking.com.

A hotel reservation was cancelled a day after a reservation had been made but booking.com never refunded payment. On arrival at the hotel on the outskirts of Italy, they were not expecting is as my request had been honoured. Booking.com refused... Read more

Comments: 0
Rating:

Misleading Booking.com mobile app

Complaint from cartera on 07 August 2023 about Booking.com.

I booked flights through the Booking.com mobile app to Nassau on April 16, 2023. The flights were scheduled to depart June 9, 2023 and return June 16, 2023. Upon arriving at my airport in Fayetteville, Arkansas, we went to the... Read more

Comments: 0
Rating:

Emma o sullivan

Complaint from hammer79 on 30 July 2023 about Booking.com.

I paid upfront for myself partner and 2 kids to stay in 2 bed apartment for 2 nights when I rang number given to me for check in it rang out so I rang bookings.com and they said they would... Read more

Comments: 0
Rating:

Booking.com ruined my family trip.

Complaint from Stace101782 on 21 July 2023 about Booking.com.

I made a reservation to the Baymont Inn in Sandusky Ohio for July 7th-8th. I saw that cancellations were non refundable. However, there was an option to change the dates instead of cancel. Right after I booked, I realized I... Read more

Comments: 0
Rating:

Hidden insurance for keys to apartment

Complaint from Juliestandridge8@gmail.com on 13 July 2023 about Booking.com.

On way to Bolton I got messages from castle villas wanting my bank details for £1 insurance. No way I'm giving my bank details to just anyone. I offered to pay at the property n booking dot come have the... Read more

Comments: 0
Rating:

A serious error in requesting a host family

Complaint from shimonkr on 11 July 2023 about Booking.com.

Dear Sir, Let me introduce myself, my name is Shimon Krengel. I am the head of the family,and the main reason for the family trip (70th birthday) that almost broke down due to the unsuccessful opening data. We are a big... Read more

Comments: 0
Rating:

REFUND NOT PAID

Complaint from Aggytafi on 05 July 2023 about Booking.com.

I booked this place in January 2023 and due to a family emergency l requested to change the dates. l paid a deposit of USD316 PLUS bank charges of USD30, total USD346. This all happened in March 2023. Initial travel... Read more

Comments: 0
Rating:

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