Missing parcel
Complaint from drchillonyx47 on 02 May 2024 about Vinted.
As a seller,my parcel was not returned to me and Vinted agreed to compensate me, only to turn around and state otherwise Read more
Vinted complaints
Vinted Complaint Sentiment: Neutral
Our sentiment meter has detected that Vinted complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -20%. While some customers might experience challenges with Vinted, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 10, 2024
Vinted complaint process
Do you have a dispute or had a bad customer experience with Vinted? Submit your Vinted complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Vinted.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Vinted complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Vinted?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Vinted complaints chart
We have received 236 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.
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Vinted complaint statistics
Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
302
Total complaints
301
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
302 ratings
How to contact the customer service of Vinted?
Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+442072658855
Corporate HQ address:
5 New Street Square, London, United Kingdom, EC4A 3TW
Contact form:
The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Vinted reviews: (302)
Authentic experiences shared by our community for your benefit.
Cancelled Transactions
Complaint from Frirelah on 27 April 2024 about Vinted.
I had multiple transactions cancelled despite the parcels still being in transit. The parcels got delivered, so I sent the proofs to Vinted through the tracking numbers. I also sent a picture where a buyer s having received the item.... Read more
Buyer reports item I sent as damaged. I appeal with photo evidence that it's a different bag they are reporting Vinted statenot enough evidence provided and ask me to action it's return(of a damaged item that's not mine) or don't action... Read more
Items missing from bundle but no refund and I have ti pay ti return what was delivered
Complaint from Jbagwell on 23 April 2024 about Vinted.
I received my parcel made of four bundles however some of the items had been advertised in more than one bundle. I ended up with four items less than I paid for. Also there were stains and damage on the... Read more
I received an item I didn’t buy
Complaint from Consignia1 on 20 April 2024 about Vinted.
I bought a Mint velvet black jumpsuit and I received a navy dress and jacket , obviously there was a mixed up from the courier when leaving the parcel at the locker . I provided all the information Vinted required... Read more
Withholding pay out funds
Complaint from randallshelley91 on 16 April 2024 about Vinted.
I old 85 pounds worth of clothes withdrew it to my bank it was meant to be in by 12th I noticed it wasn't in so contacted them and they said oh there was a tech issue so I asked... Read more
Lost parcel and Vinted will not refund
Complaint from avid-reader on 16 April 2024 about Vinted.
I used the shipping label provided by Vinted to send a parcel with Evri. I have the shipping receipt from Evri but the tracking is not updating and Vinted is saying it is not the right receipt but it definitely... Read more
Awful customer service
Complaint from Steve2211 on 14 April 2024 about Vinted.
Two separate situations. First, I sent a parcel took photos before sending and item was delivered picture to show and shows actual parcel but I loose out on the money because buyer says they didn't get it even with picture... Read more
Account suspended
Complaint from Finesttaste on 09 April 2024 about Vinted.
Vinted is wrong when says I sell for comercial purposes. I only sell my stuff that I don't use anymore and my sisters stuff (they are 15 years old not adults). if people are buying is because I pay almost weekly... Read more
blocked account
Complaint from cris.b_1977 on 06 April 2024 about Vinted.
in Vinted's opinion, I published a counterfeit article, but it was not true because neither the title nor the description referred to a brand. I asked them to remove the item from the wardrobe but unblock my account, but they... Read more
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