While some customers may still be encountering a bad experience, our sentiment meter has detected a -36% decline in complaints about Vinted over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Vinted? Submit your Vinted complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Vinted.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 239 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.
Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jldnx on 17 December 2022 about Vinted.
Buyer has received package and signed for (email ation) Sent this to vinted along with lots of proof of delivery they are saying it’s insufficient and threatening refunding buyer Read more
Complaint from lindalou15 on 14 December 2022 about Vinted.
purchased a dji drone item was never sent but had a message to say it had been delivered due to post office strikes i expected a delay now vinted have payed the seller with my paynent Read more
Complaint from Yuyu246 on 13 December 2022 about Vinted.
- buyer asked for a cheaper price, fine, I don’t mind that - Sent a parcel, but not sure why this time had to pay for the delivery fee - checked with vinted immediately because 1) need to pay extra 2) no... Read more
Complaint from Shynt0 on 12 December 2022 about Vinted.
I sold a very rare t-shirt on Vinted. I sent the item via Royal Mail Signed-for. The buy has ed that they have received the item but Vinted didn't update the details and refunded the buyer. I sent evidence of... Read more
Complaint from Rdzy91 on 06 December 2022 about Vinted.
Expensive pair of Tommy Hilfiger Boots delivered to buyer by signed delivery with Royal mail. Postage paid upfront by me. Delivery did not update in the app with Vinted. Therefore I have still not received payment. Buyer ed they received the... Read more
Complaint from Leabri14 on 05 December 2022 about Vinted.
I sold an item on vinted posted in the inpost lockers and never received ation. I contacted inpost and after investigation inpost ed the parcel is lost and myself and the buyer would be compensated. I contacted vinted without response... Read more
Complaint from Kelly12740 on 05 December 2022 about Vinted.
I sent loads of make up. One got damaged and the rest was in good brand new condition. The buyer complained and they are saying she can keep all of it. I'm happy for the damaged item to be kept... Read more
Complaint from Joy lupton on 04 December 2022 about Vinted.
Hoodie was described as being I. Excellent xx Siri on and worn only Once or twice. It is obviously well worn Has dirty cuffs And insides and lipstick stain Sending only one photo but have more Read more
Complaint from vilmo on 04 December 2022 about Vinted.
Vinted Team, I'd like to submit an appeal for blocking my account for fraudulent activity. I work for Mercedes Formula 1 and I cannot accept this accusation. I just wanted to sell my Boss shoes and got blocked for nothing. You just... Read more
Complaint from Bevanhill on 29 November 2022 about Vinted.
I sold a Jimmy Choo handbag for £22. I had a very bad rheumatoid arthritis flare which left me bed ridden. As soon as I was able I posted the item, notified the seller. Uploaded the receipt. Vinted... Read more
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