While some customers may still be encountering a bad experience, our sentiment meter has detected a -36% decline in complaints about Vinted over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Vinted? Submit your Vinted complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Vinted.
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Finally, we can turn your complaint into a professional Vinted complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 239 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.
Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Eduarda Dias on 29 February 2024 about Vinted.
I ordered a COS grey blazer through Vinted. When I tried to collect the item at the pick up location, I found out that someone else had collected it in my name. I immediately reported the problem to Vinted and... Read more
Complaint from Leonex on 29 February 2024 about Vinted.
I received a permanent ban from Vinted. As a result, I can no longer sell, nor buy on the platform. Specifically, the cause of the ban was the listing of a prohibited item for sale (vintage ashtray). Vinted could have... Read more
Complaint from Jenny challis on 26 February 2024 about Vinted.
Complained to vinted 15th Feb that the parcel I was given a code for inpost locker was not my parcel, and my parcel has gone missing, I purchased a dress but have a parcel containing kids clothes, the seller has... Read more
Complaint from somemoreamore on 20 February 2024 about Vinted.
i purchased some cute sunglasses. seller was fab and posted them straight away. only issue is i never received them. the good old post office left them outside all day whilst i was at work. post office wont deal with me as... Read more
Complaint from mary862235 on 19 February 2024 about Vinted.
Dear VINTED UK Authorised, As a seller on the Vinted platform, I would like to let you know that I have some concerns about my products and services. Specifically, I am selling and have taken boxed pictures of some women's panties.... Read more
Complaint from ljeanie on 19 February 2024 about Vinted.
I've been overcharged for postage. I bought two items from a seller and paid two separate postage costs. The seller put both items in one package and posted it. Vinted are refusing to help me recover one of the postage costs.... Read more
Complaint from Kerry5kids on 17 February 2024 about Vinted.
I sold an item on vinted Tracking never appeared i used generated form that vinted sent me as I always do The buyer selected evri I sent my parcel next day using generated label took it to evri parcel shop... Read more
I ordered a coat and never received it, I was not given a refund I have Been messaging customer service and I am getting no response but I deserve money back as I payed 54£ for 0 item Read more
Complaint from HFT on 10 February 2024 about Vinted.
I sold an item on Vinted on 03/02/24, the item was shipped using a prepaid label for Yodel provided by Vinted. The parcel was double wrapped in thick bubble wrap and was labelled as frigile. The buyer received the item... Read more
Complaint from Julietteok1611 on 09 February 2024 about Vinted.
I sold an item on their platform, the seller received the goods, left me good feedback, yet Vinted have stolen my money. Well they haven’t paid me , so it’s theft . Read more
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