While some customers may still be encountering a bad experience, our sentiment meter has detected a -36% decline in complaints about Vinted over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Vinted? Submit your Vinted complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 239 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.
Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from steven87 on 02 February 2023 about Vinted.
I've been using Vinted with no problems for a few months now, I'm an impulse buyer and have been using the app to declutter. I received a message from Vinted today to say they had deleted 11 of my items... Read more
Complaint from Elizabeth pickard on 01 February 2023 about Vinted.
The buyer got some hair on the 26th of January and has had them fitted and I'm still waiting for payment of 86 pound I have tried day after day to try contact vinted and with no success it was... Read more
Complaint from paulaedmundson on 01 February 2023 about Vinted.
I purchased fake product through Vinted. They have blocked the seller admiting it is fake yet they will not refund me. This is because you have to pay Vinted so I believe this is theft or fraud... Read more
Complaint from Alipey on 31 January 2023 about Vinted.
Customer ordered £140 Dr Marten boots, she asked me to ship fast. So I sent via Royal Mail First Class. Item was sent on 12th Jan by Royal Mail First Class— tracking number KL202625512GB. customer received order. Meanwhile Vinted cancelled... Read more
Complaint from acolderley on 31 January 2023 about Vinted.
I ordered an item from Vinted, this was posted via yodel home delivery. I then got a ‘delivered’ notification from Vinted, however the item was not delivered. I was home at the time of supposed ‘delivery’ and checked in letterbox,... Read more
Buyer purchased a coat off me for £20 she then messaged me saying she was meant to pick home delivery because her car was broke in the garage and asked if I could buy a purchase label which I did... Read more
Complaint from Casie219 on 14 January 2023 about Vinted.
I purchased an item from one seller and it didn't work. Told the seller about the problem and she asked to have it returned rather than reported as SNAD (not as described). Agreed to return the item when seller pay... Read more
Complaint from Kels86 on 12 January 2023 about Vinted.
Hello. I paid for and received mascara from a seller who claimed it was brand new. On arrival the box came damaged, and before using the mascara on my lashes I always test on my hand beforehand to check its... Read more
Complaint from amber1999 on 05 January 2023 about Vinted.
I sold a Dior hoodie; after the buyer received it, he exchanged my item for a fake and reported it to vinted. I provided all the evidence to vinted, but they didn't reply me. then the result is the buyer... Read more
Complaint from Alealy87 on 27 December 2022 about Vinted.
I sold few items on vinted and they don’t allow me to withdraw the funds ,It keeps on coming back payment reversal . I contacted customer service but they keep on delaying me ,it’s been one month and no payment... Read more
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