While some customers may still be encountering a bad experience, our sentiment meter has detected a -36% decline in complaints about Vinted over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Vinted? Submit your Vinted complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Vinted.
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Finally, we can turn your complaint into a professional Vinted complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 239 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.
Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from aestheticbutique on 01 March 2023 about Vinted.
I posted and item using shipping label provided by Vinted. Unfortunately staff at Evri drop off point done something wrong and my parcel wasn’t scanned through the Evri network. I’m unable to locate where parcel is. Evri is unable to... Read more
Complaint from Craig hg on 01 March 2023 about Vinted.
I have recently been removed from vinted totally unlawfully. I had advertised 3 pairs off off white trainers and even had them legit checked on legit app. I had paid for this service myself, All 3 pairs... Read more
I sold a pair of ghd hair straighteners 1st class signed for to the address given, the buyer claimed she didn't receive them and was refunded. I contacted Vinted with the proof that they had, I was told they couldn't... Read more
Complaint from Polkadot on 20 February 2023 about Vinted.
I bought a pair of shoes, couldn't wear as too narrow. Agreed with seller to send it back. Pressed ' I have an issue ', which did not work. Wrote to customer service, notified them but reply from Vinted was... Read more
Complaint from Babydj on 19 February 2023 about Vinted.
I have been using Vinted to clear out my junk, I have so much junk!! They have been repeatedly deleting listings for various ridiculous reasons which baffle me. Items which fit the categories they provide, but an automated robot comes... Read more
Complaint from Lape on 19 February 2023 about Vinted.
Hello, my account was blocked on 17-02-2023 after I bought the spotlight wardrobe (so I already lost 7£) because the customer was unhappy with the canceled order. my account was blocked because of the non-original perfume I was selling at the... Read more
Complaint from 5144403311 on 19 February 2023 about Vinted.
I have ordered a pair of boots but instead I received a pair of trousers that it’s way cheaper than what I paid for the boots. This has been nearly a month. Vinted suspended the but never returned my money... Read more
Complaint from Isobel on 12 February 2023 about Vinted.
Order placed with customer called ponmonuu for chunky knit cardigan on 23rd jan 23 got message saying shipped no tracking information given on 3rd feb 23 contacted seller to say not arrived again on the 4th again on 8th to... Read more
Complaint from Crystal2727 on 08 February 2023 about Vinted.
Said no to giving refund when an empty box arrived and it was expensive. Read more
Complaint from Disappointed seller on 06 February 2023 about Vinted.
I have sold an item on vinted that has been packaged as per guidelines. in a box with paper packaging used inside wrapping the items and also filling the gaps with the same paper taped edges and wrote fragile all over. buyer raised... Read more
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