My complaint:
Hello,
my account was blocked on 17-02-2023 after I bought the spotlight wardrobe (so I already lost 7£) because the customer was unhappy with the canceled order. my account was blocked because of the non-original perfume I was selling at the time, according to Vinted team (the same buyer reported me for revange) According to the rules, perfumes must be sold only with original packaging and new ones. The perfume I am selling is Barakkat Rouge 540 by Fragrance World, with labels and markings indicating that the perfume is genuine and from Fragrance World. When I tried to explain the situation that the perfume I was selling was real with attached photos, I was ignored and the robots continued to answer my messages. I feel this decision violates my rights and demeans me as a seller, your loophole system penalizes me and thus degrades me in front of other users. I am not satisfied with the decision, because the same perfumes are sold on the platform without proof of purchase, with the same markings, and some even without boxes. So please review my case again as I feel humiliated. I attach photos of other users of Barakkat Rouge 540 by Fragrance World which do not meet the requirements and exist on the platform from a week to several months. Used perfumes, some without boxes and definitely not new.
Again please unblock me as I feel humiliated even though I am a loyal seller with 600 positive reviews and have never had this problem. Also please refund my money spent on Spotlight Wordbrode or extend from the time I was blocked. I hope you will understand me and answer my letter and help me in this situation.
Kind regards
Suggested solution:
Unblock my account because it happened without reason. And compensate 7£ for spent on wardrobe spotlight
