Vinted complaint: poor customer service

Name: poor customer service
Item: Vinted
Rating: 1
Author: amber

Open 5 Jan 2023 135 views Fashion

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Filed 5 Jan 2023 by amber

I sold a Dior hoodie; after the buyer received it, he exchanged my item for a fake and reported it to vinted. I provided all the evidence to vinted, but they didn’t reply me. then the result is the buyer do not need to return my item and the money is refunded to the buyer. what I sent to the buyer is an authentic Dior hoodie!!!!!!

Vinted complaint: poor customer service — Photo amber uploaded with this complaint

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Case details

Status: Open
Company: Vinted
Filed: 5 Jan 2023
Rating: 1/5
Desired resolution: worsttttt
Problem: Dispute ruled for buyer claiming fake item
About: designer hoodie sale

Progress

Filed
Company notified
Company replied
Resolved

5 Jan 2023 Complaint filed and published
5 Jan 2023 Message from Bizzy: we notified Vinted about this complaint.

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