Vinted complaint: Refund to buyer
Filed 17 Nov 2022 by Mariana
I bought a pair of boots from a seller. I specifically asked if they had any defects or marks (as nothing was shown in the pictures). She said: “it doesn’t have any defects or marks”.
When I received the boots they had indeed a very noticeable defect. I contacted Vinted, explained what happened and attached pictures. They said I could return the boots to the seller (at my cost) and once the seller got the back I would be refunded. They said maximum 48hs after the seller received them.
The seller received the boots the 811 but I haven’t received my money back due to a Vinted mistake.
I contacted them and they said they are doing an interval investigation and don’t explain any further and don’t tell me when I’ll receive my money
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