Vinted complaint: Customer Service Team
Filed 18 Nov 2022 by Laura
Yodel delivered two parcels, ignored the Yodel management notes, ignored the sellers written note on the envelope NOT to leave the parcels on my doorstep (as I was away). They weee to go to my neighbour. Yodel admitted that the parcels were not left in a safe place, parcels went missing and Vinted customer services refused to refund because the parcels were delivered! TO MY DOORSTEP! It’s been weeks and they refuse to escalateinvestigate or give me the name of their ombudsman
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