Vinted complaint: Grey Dress

On 13/11 I had received an offer on an item I put up on vinted. This was a brand new grey dress with tags and photos were clear that there was no damage. I have attached the photos FYI. On the 17/11 I received a message to say the order had been suspended. I asked the buyer what the issue was and she said I had wrapped in clingfilm and it caused damage. I can assure that I did not wrap this in clingfilm. I purchased a massive envelope to ensure this fits in. My mother is proof of this. I didn’t take photos before dropping the parcel off as I didn’t think something like this would happen but you live and learn. I’ve attached the photos of the item wrapped in clingfilm. I’ve asked vinted many times for the proof this was delivered in clingfilm as it doesn’t make sense to me. I can’t even see an address on the clingfilm so this is making me think the buyer has done this just to get her money back. The customer service team are not helpful in the slightest. They told me to provide my address to the buyer for return which I’ve done but I’ve had no response since. I find this so bad/ such terrible customer service from vinted who I would expect more from. To also add. They said the item did not match description. I’ve asked them to clarify what they meant but they have not. Just avoiding my question. The item was brand new with tags so I’m failing to understand how it did not match description. I’ve asked them to refer me to a senior manager but nothing from them. I find this terrible.