Filed 7 Jun 2023 by Irene
I received a message from Vinted back in March saying my account has been blocked, for no reason.
I have made a Parfume purchase on Vinted where it appears to be counterfeit.
I’ve contacted the seller directly with regards to the same as well as Vinted has been informed too.
where the seller has not responded to my messages. I merely requested the item to be returned for a refund.
thus I had no other choice as to inform my bank that the transaction was paid with.
where the bank has placed a temporary hold of funds. The seller has time to resolve the matter accordingly.
Vinted is an intermediate platform and cannot override my Consumer Rights and it’s against the law to sell counterfeit products. as Vinted cannot guarantee the item authenticity nor quality.
Thus there are other government or financial bodies to protect a consumer in this cases.
Vinted cannot dismiss my rights under Section 75 of the Consumer Credit Act as a citizen.
Therefore Vinted conduct is unjustified and is not in compliance with the Consumer Rights and Laws to protect the buyer.
So far I have not received any reply to the matter raised on 31st March and asked to provide Vinted on what grounds I should fulfil the request to waive my rights and scam protection provided by the financial institution I purchased a fake perfume form Vinted platform.
Therefore I’m asking you to finally look into the matter and unblock my account accordingly. Thank you.
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