Vinted complaint: Suspended account

My account was suspended on vinted last week 29/08/23. I uploaded an authentic Moncler tshirt and followed their rules by providing clear images at all angles, the label, the care label etc) I no no longer have the receipt or bag it came in.

I then tried to log in on 30/08/23 only to find my account has been blocked for a month (which is strange as their guidance explains that suspended accounts are unblocked within 7-14 days.)

This is the third time I have had items questioned due to authenticity. The previous two items again were legit and was resolved by me sending further images of the items (with no receipt) both of which were then accepted.

I have sent multiple messages trying to explain that the item is legit and also asked if they could just delete the item and unblock me with the guarantee that I will not try to upload the item.

Each time I have been accused of uploading a counterfeit item (not potential counterfeit item) which means they are certain this is counterfeit.

They have given no indication as to how they believe this is counterfeit despite me asking they are just relying on a third party software which uses flawed algorithms.

I don’t know what I am most upset about in this situation, the fact that I have been unfairly blocked just because I uploaded something I no longer have the receipt for or the fact that their guidance states blocks last for 7-14 days yet I have been given a month.

Like most people during these difficult financial times I rely on my vinted income and now have lost out on a month’s worth of sales.

Please look into this as they state they are out for looking after their users but this really doesn’t seem the case

I believe having the three strike option and you are out is extremely unfair. As mentioned above two of my items which were legit were accepted by me providing me with more images (the ones that I had uploaded with were good enough anyway!) And they were both accepted with near enough the exact same photos I had already uploaded with.

Update: received a message from them on Monday 4th September stating that their decision is final and that I have to wait until the expiry of the suspension.

They have also said that if any more of my items get flagged then it is a definite block for good….yeah thanks for that. I will just wait for your dodgy authentification software to do another lucky dip on my account…not