Vinted complaint: Defective item and poor customer support
Filed 19 May 2024 by Fatima
I was sent a defective pair of trainers by seller which were a sample item not to be resold (it was not described in advert). They were seriously defective in their design and the opening for shoes was so small that despite my feet being extremely narrow they couldn’t make their way inside them.
I provided vinted with the proof of defect, provided pictures of those trainers next to my normal trainers which are much narrow but still have an opening wide enough to allow entry of feet. The customer services acknowledged that they would feel the same if they were at my place but still rejected my request to allow return of the product.
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