Vinted complaint: Received goods in appalling condition, tried to return, seller uncooperative and VINTED ignored my reports and refund requests
Filed 1 Jun 2023 by Kim
Seller hid damage in photos and when received the sandals fell to bits, I contacted VINTED straight away on the same day, with photos, I tried the seller and she just laughed it off. VINTED sent a message saying it was in hand, but they were busy, then they sent a message saying they had dealt with it, but no details. No action was taken and I requested information on what dealt with it meant, I was ignored. I raised the issue a further 3/4 times and was ignored, eventually they just said the deadline was past and paid the seller who scammed me and I threw away the goods, out the f pocket with no refund. I paid gor buyer protection as part of the purchase and received the reverse, they protect the scammer
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