Vinted complaint: Parcel Didn’t Arrive, Won’t Issue Refun
Filed 8 Oct 2023 by Sophie
I ordered a pair of Doc Martens for which I paid £52 which included the payment protection fee and delivery. On 14 Sep our postman gave us the items label inside an apology plastic docket (see image). I raised an issue immediately that day, however Vinted released my payment to the seller. They state that the carrier Inpost delivered the item and refuse to issue a refund, despite the fact that I have evidence that only the label was delivered therefore the item must have been lost/ stolen in the post. One of the customer service advisors said they would escalate the case to try and get compensation however they then went back on that statement.
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