Vinted complaint: DVF dress – mis sold
Filed 7 Dec 2023 by Kerry
I received a dress which had been advertised with an incorrect size.
I raised my concern with Vinted, including photos showing how the same dress in the size I had ordered (I have the same dress in two colours, already), compared with 2 I already own. I included photos of the size labels.
Vinted replied with their generic message, requesting the photos I’d already sent.
2 days later, I was notified my money had been released to the seller because I hadn’t replied.
I had already sent the requested photos.
I then received generic ‘sorry…thank you for your understanding’ messages when I continually asked to escalate the issue.
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