Vinted complaint: unwillingness to help

I am writing to you regarding the pair of trousers that I recently purchased from lauramayade on Vinted. The trousers were described as being in very good condition, but unfortunately, I have found them to be in a much poorer condition than described.

The trousers have a permanent red marker stain on them, which was not mentioned in the item description.

As a consumer, I have the right to receive goods that are of satisfactory quality and match the description provided by the seller. The Sale of Goods Act 2015 states that if goods are not as described, I am entitled to a refund.

I am willing to return the item, it is the seller’s responsibility to bear the cost of returning the item, as the item was not as described. I would appreciate it if you could provide me with a full refund for the item, including the cost of shipping, and arrange for the item to be returned to you at your own cost.

I trust that you will take the necessary steps to rectify this issue and ensure that future buyers are not misled by inaccurate item descriptions.

Thank you for your attention to this matter.

Sincerely,

Jennifer McEwan