Filed 12 May 2023 by Natalie
I purchased a top from vinted on 19 April, the clothing was described as ‘new’. On receipt straight away I noticed there were visible moth holes in the clothing. Worried of an infestation I have had to spend my own money buying products to ensure an infestation didnt break out in my own home, caused by the garment. That aside, I requested a refund as I had purchased a Buyer Protection Fee from Vinted if things were to go wrong at the point of purchase. However, I am told by Vinted that they will not cover the return delivery. Considering the time, energy and expense I have had from this situation, plus the fact I paid a Buyer Protection Fee to protect me in these circumstance, I am considerably upset about the situation. Vinted will not take responsibility and will not resolve the situation. They have even ed in writing that it is their final decision not to assist me. As per the Consumer Rights Act in the UK I have a right to receive goods in the condition expected, particularly having covered a protection fee and the retailed should honour the delivery fee. This isnt my mistake as the buyer. I didnt want a garment with a moth infestation on it, and it has caused me considerable distress and money trying to deal with this situation already. The least Vinted should do out of principle is refund the delivery fee. But at this juncture, I would like compensation now as well.
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