Vinted complaint: Awful service for buyers and customer service atrocious!
Filed 1 Oct 2023 by Ann
I purchased a coat – new without tags. It arrived and quite obviously had been warn as seen from photos. I submitted problem and was offered a refund by seller, but as per vinted had to arrange to send the return via Evri (as selected by seller). After 3 attempts to return – first via locker with digital label which didnt work. Then 2 attemps in parcelshop but evri machines out of action.
Numerous emails to CS, but say cannot help without photo evidence….what evidence do they want…me taking a video in shop of being told its out of order??
I’m at my wits end with the customer service this company offer
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